terms and conditions

4. PAYMENT TERMS

1. Details of session prices and gift certificate prices are available either at www.theyogaquarter.co.uk or directly from the Studio and will be such prices as determined by the Company from time to time.

2.  A Member may not attend any session at the Studio without first booking and or paying for the relevant session.

3.  Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in the Terms and Conditions.

If a package is bought and only part used there will be no refund available for the remaining sessions

4.  Member may only buy gift certificates for other Members.

5. CLASS BOOKINGS AND CANCELLATIONS

6. WORKSHOPS CANCELLATIONS

7. TEACHER TRAINING

8. RETURNS ON SHOP ITEMS POLICY

1.  If you cancel more than 6 hours beforehand, there will be no charge

2.  Members will be charged £10.00 for a session where cancellation or rescheduling of a session is not made online at least 6 hours prior to the booked time

3.  If you simply don’t turn up, you will be charged the full session fee

4.  If you persistently fail to turn up, your booking rights will be suspended

5.  Sorry but we do not accept email or telephone cancellations

1. Pre-payment in full is required at time of registration for workshops.

2. Refunds for cancellations are available up to fourteen (14) days prior to date of workshop, minus a 10% processing fee.

3. Credit is only given for cancellations at least seven (7) days prior to the workshop.

4. No refunds or credit are given less than seven (7) days prior to workshop.

5. If The Yoga Quarter cancels a workshop, a full credit or refund will be issued.

The Yoga Quarter reserves the right to amend this policy at its sole discretion

The Yoga Quarter does not offer refunds for the Teacher Trainings except in the case where you are deemed medically unfit to participate in Yoga for the foreseeable future, in which case you will receive a full refund less our reasonable administrative costs.

Your place on the course is secure once your deposit payment has been processed.

1. The Yoga Quarter will credit or exchange all sales of goods within seven (7) days with a valid receipt if they are unused and in saleable condition.

2. Underwear is non-returnable and non-exchangeable.

3. Yoga grip towels can only be returned if they are still in their packaging.

4. All sale items are final sales.

9. FITNESS AND HEALTH

1.  Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.

When our classes are being held online via live video stream. Your wellbeing is important to us, and as you will be practicing without the physical presence of a teacher in the room, you should avoid pushing beyond your existing limits.  By participating in our live stream classes, you agree that you will accept all responsibility for any injury you may sustain.  Please avoid attending online sessions if you're in doubt as to you ability to carry out the instructions safely.

2.  Members with low/high blood pressure and/or cardiac irregularities should not attend class, until they have written permission from their Doctor. If there is any doubt, the Member should consult his doctor. Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.

3.  Members are required to follow the instructions of the instructor at all times

10. LIMITATION OF LIABILITY

1.  The Company cannot be held responsible for any particular session, instructor and/or item of equipment not being available for whatever reason. The Company reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. Showers), provided to Members, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

2.  It is the Member's responsibility to ensure that he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session.

3.  The Company accepts no liability for loss or damage to property of Members or for injury to Members on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion

11. USE OF FACILITIES

1.  A Member is entitled to use the Studio's facilities provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.

2. Under 18 year olds must always be accompanied by an adult (i.e. the adult must also participate in the same class).

3. Students must be at least 16 years old in order to join a heated class.

4. Students between the ages of 13 and 16 may use the Studio and attend un-heated classes but only if accompanied by an adult.

5. Students under the age of 13 cannot attend classes at the studio with the exception of classes explicitly aimed at children.

6. Children over the age of 7 cannot enter changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult.

12. PERSONAL BELONGINGS

1. Personal belongings are brought onto the Studio premises at the Member's own risk and the Company does not accept liability for any loss or damage whatsoever to such items.

13. DRESS

1. Members are requested to wear a form of dress appropriate to the practice of Yoga, recommend that Members wear stretch pants or shorts and a T-shirt or sports top. Members should attend sessions barefoot. Footwear should be removed in the reception area before entry to the changing rooms or the studio.

14. SAFETY AND HYGIENE

1. In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or studio. Only water is permitted in the Studio. Other than with the exception of guide dogs no pets are permitted in the Studio buildings or grounds.

2. Notwithstanding paragraph 11.1 above, Members must not walk around the Studio barefoot if they have verrucas or similar foot complaints.

3. Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason. In the event of a fire, Members are asked to make their way to the nearest available exit.

4. Smoking is forbidden in the Studio.

15. GENERAL

1.    Members are required to give notice to the Company of any change of home address or email address. Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address (of either type) notified to the Company.

2.    The Company reserves the right to refuse admission to the Studio.

3.    The Company may assign the benefit of the Registration Process and a Member's membership to a third party at any time without notice to the Member.

4.    A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.

5.    The Company may, if a Member so wishes, communicate with the Member by electronic mail ("email"). By providing an email address to the Company the Member consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email.

6.    Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.

7.    Any marketing, educational or other materials of this nature whatsoever produced by the Company in connection with the Studio and which are made available to Members at the Studio will at all times remain the property of the Company and will be subject to the Company's copyright.

We collect email addresses.
Registration: on some parts of the site may ask you to register, and if you do we may ask for your name, email address, geographical address and other personal information.
From time to time we may ask you for further information, for example if you make a purchase.

Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalised service. You can set your browser to refuse cookies, or to warn you before accepting them. We use cookies, but most parts of our site can be accessed even if your cookies are turned off. But you may find

We use the information to help us understand more about how our web site is used, to improve our site, and to send you information about us and our products which we think may be of interest to you, both electronically or otherwise. Unless you have informed us that you do not wish to receive further information about our products and services and those of our affiliates and partners, we and they may send you direct

We do not sell your personal information to others.
We share your information with our associated companies, including Mind Body On Line in the USA. A number of other people's web sites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement. If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in

All personal and credit card information is encoded using Secure Sockets Layer (SSL) technology before being sent over the Internet. To protect your data further, your credit card information is always stored in encrypted form in a database that is away from our Web site database, so it isn't connected to the Internet. Credit card transactions are issued a digital certificate, ensuring that your data can only be read by our transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock). To make the most of the security on our site, we recommend using Safari or Firefox, both of which enable SSL. We also recommend setting your browser's

Your use of this web site hosted by Bikram (UK) Ltd and/or its various affiliates or subsidiaries (collectively referred to as "The Yoga Quarter") is subject to the following terms and conditions:

Privacy policy

Bikram (UK) Ltd, trading as The Yoga Quarter is committed to protecting your privacy online. Our policy explains how we will do this.

We at TYQ understand how much value you place on your privacy and we will always treat your private details with utmost of care. This policy explains how we, Bikram (UK) ltd, trading as The Yoga Quarter (TYQ) bearing the registered address Studio 19, 8 Hornsey Street, London, N7 8EG, use your personal information which you provide to us when using our website.

COLLECTION OF YOUR PERSONAL INFORMATION
We collect personal information from you when you order goods or services from us, use our website, or use 3rd party websites linked to our website.

This includes personally identifiable information, such as your e-mail address, name, social media address, home or work address or telephone number. TYQ collects bank and card data from you to facilitate your ability to purchase our services. TYQ also gathers anonymous demographic information, which is not unique to you, such as your age, gender, preferences, interests and favorites.

We also collect information when you contact us by post, telephone or email, or complete any customer survey. Website usage information may also be collected using cookies.

TYQ encourages you to review the privacy statements of Websites you choose to link to from TYQ so that you can understand how those Websites collect, use and share your information. TYQ is not responsible for the privacy statements or other content on Websites outside of the TYQ Website.

PHOTOGRAPHIC INFORMATION
We may, for the purposes of identification, keep on file photographic images of you. Furthermore, as stated in our general Terms & Conditions, photographs and video may be taken within our premises for journalistic features or to promote the studio and our services, or for educational purposes.

PERSONAL INFORMATION FROM PERSONS UNDER THE AGE OF 18
Any personal information related to children (under age 18) will not be knowingly collected without the consent of their parent or guardian.

TYQ does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

CCTV
Our studio may have CCTV installed in order to help protect the property and safety of visitors and staff. Any CCTV images and footage are treated as private information and will be treated with the same high standards of confidentiality and care with which we will treat your other private information. Any video recorded is stored for up to a period of 90 days, after which time it is automatically overwritten. Only approved staff have access to CCTV images. Should the need arise, copies of recordings may need to be given to the authorities to aid in any investigation.

SECURITY OF YOUR PERSONAL INFORMATION

TYQ secures your personal information from unauthorized access, use or disclosure. TYQ secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption.

HOW WE MAY CONTACT YOU
We may contact you from time to time with any issues related to your account, to respond to any queries you may have, or to bring you offers and other notifications. The form of contact may be via voice calls, email, or text message (SMS) using the contact information that you have provided to us. You can at anytime stop receiving marketing communications by clicking on the unsubscribe link embedded within the communication.

HOW WILL WE USE THE INFORMATION WE COLLECT ABOUT YOU
Information that we collect from you is used to process your order and to manage your account. We may also use your information to email you about other products or services that we believe may be of interest to you. We may for promotional or educational purposes use photographic images or video in which your image is present. In processing your order we may send your information to credit reference and fraud prevention agencies.

HOW MIGHT WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES
We will never sell or rent any of your personal information to any third parties for their marketing purposes without your express consent.

The parties with whom we may share your personal information are:

Our contracted service providers who provide services related to the management of your account. Some of these providers may be based outside the EEA. Our CRM, MindBodyOnline (“MBO”) is a US company that we use to retain client contact data, to process client purchases, and to administer client accounts. Another US company we use is Mailchimp, an email distribution service.
Our teachers, social media consultants, consultants who assist us with MBO, and any contractors who may have access to your data in order to help provide and promote our services to you.
Banking partners including but not limited to credit card issuers and banks processing your orders and transactions.
Credit bureaus and collection agencies to the degree the law allows.
Business entities with whom we have combined, or with whom we intend to merge or who are seeking to acquire us.
In cases where a client has raised a complaint, we may have to disclose the complainant’s identity to the person the complaint is about, although we will endeavor to avoid disclosing such identity if we believe it is possible to do so.
The government, law enforcement, or other third parties if we need to do so in order to meet the requirements set by law or court order; or if we reasonably believe that the sharing of your personal information is necessary to report suspected unlawful activity or to investigate potential or existing breaches of our Terms & Conditions.
LAWFUL BASIS FOR PROCESSING DATA
a. Contract basis. We process personal data regarding your contact data, purchases and correspondence with us to allow for the management of contracts and services for our current and former members.

b. Legitimate Interests

Reasonable expectations: We process data on the basis that individuals have a reasonable expectation that without our ability to process your personal data we would not be able to provide our services to you.

Direct marketing: The processing of personal data for direct marketing purposes may be regarded as carried out for a Legitimate Interest under Recital 47.

Evidential purposes: As a yoga studio business, we process your data related to visits, address and contact details to contact clients for reasons such as, but not limited to, the following: To administer client accounts; to verify the identity of our clients in cases where the client attempts to access details of their account telephonically or check into a class without having their membership card; to address issues about your visits (e.g. where ‘visits’ are deducted from Class Cards, or where a fee may apply for booking but not attending a class or seminar); to confirm balances on your account. We may also utilize CCTV as described in this Privacy Policy.

Health conditions: As you are engaging in a fitness activity, we will ask consent to process any sensitive information on medical conditions. Provision by you of such information is voluntary, however if it is evident to us that the type of exercise we offer may not currently be suitable for you, we retain the right to withhold our services from you.

c. Consent basis:

Under the Consent basis of lawful processing you are entitled to the right to be forgotten (erased from our systems) and the right to ask us to transfer the personal data that you supplied us to another company.

Newsletter announcements: You may choose to opt in to receive announcements on events and special promotions. We use your personal data to contact you. This use of personal data applies to both members and non-members and is usually restricted to your name, address, email address, telephone number. You may at any time opt out of receiving our newsletters by simply clicking the unsubscribe link included in each email newsletter we send to you.

Online registrations without associated purchases: Individuals may have themselves entered their personal details in to our online membership management system but may not have completed any purchase.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data upon request, we may be unable to perform on a service that we have or are trying to provide to you (for example, provision of exercise classes). In this case, we may be unable to provide, or may have to cancel or service you have with us but we will notify you if this is the case at the time.

ACCESS TO YOUR INFORMATION
You have a right to request a copy of the information we hold on you at any time. Please email us at info@theyogaquarter.co.uk if you would like to receive a copy of this information. Under certain situations, you have rights under data protection laws in relation to your personal data:

1. The right to be informed about the collection and use of your personal data. This includes purposes for processing your personal data, our retention periods for that personal data, and with whom it will be shared.

2. The right of access to your data. This includes your right to make a subject access request, following which we will need to respond to you generally within a 30 day period (some exceptions will apply and can be reviewed at the link provided below).

3. The right to rectification of any inaccurate data we hold about you to be corrected, although we retain the right to verify the accuracy of the new data you provide us.

4. The right to erasure of your personal data where there is no legitimate reason for our retaining your data. We may not be able to comply with all such requests for specific legal reason which we will apprise you of at the time of your request.

5. The right to restrict processing of your personal data where (a) you wish us to confirm the accuracy of the data; (b) where we cannot lawfully use the data but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

6. The right to data portability so that we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

7. The right to object to the use of your data for direct marketing.

8. Rights in relation to automated decision making and profiling.

You can view further detail on these individual rights at the ICO link here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you have a complaint or concern about how we are processing your personal information then we will aim to address such concern(s). However, if you prefer to direct your concern to a Data Protection Authority, you may find further details at www.ico.org.uk.

You will not have to pay us a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

FUTURE CHANGES TO OUR PRIVACY POLICY

Our privacy policy has been designed to enable us to give you an optimal experience at our locations while allowing you to enjoy this experience in a setting that is as secure as reasonably possible. The policy is subject to change as our business evolves. Any changes to this policy will be updated on our website. Should you have any questions or comments regarding this policy you are more than welcome to speak with a member of staff or email us at info@theyogaquarter.co.uk

This Privacy Policy should be read in conjunction with the Terms & Conditions on TYQ website.

LEGAL NOTICE

DISCLAIMERS

Obtain medical clearance from your health care practitioner prior to beginning the exercise programmes described on this site. The exercises described on this site are not suitable for everyone and are not a substitute for medical expertise. If done improperly, exercise has some risk of injury. If you feel discomfort or pain, DO NOT continue. Bikram (UK) Ltd disclaim any liability or loss in connection with the exercises described herein. Bikram (UK) Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Bikram (UK) Ltd makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Bikram (UK) Ltd, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Bikram (UK) Ltd

Links to other web sites are provided by Bikram (UK) Ltd in good faith and for information only. Bikram (UK) Ltd disclaims any responsibility

Portions of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of Bikram (UK) Ltd. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable. Bikram (UK) Ltd reserves the right, at its sole discretion, to review, edit or delete any material posted by users which Bikram (UK) Ltd deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, Bikram (UK) Ltd expressly disclaims any responsibility or liability for any material communicated by third parties through this web site. We will review this policy in the light of comments we receive so please check the latest version. If you have any questions specifically about Privacy please contact us.

Registered Office
Bikram (UK) Ltd

Studio 19
8 Hornsey Street
London N7 8EG, United Kingdom
Telephone: +44(0) 0207 700 3363

 Email: info@theyogaquarter.co.uk Company Number: 8204095

In respect of the use of any online service provided via this web site.

LINKS

For the materials contained in any web site linked to this site.

INTERACTIVE MATERIAL